If you need to move house, please contact us so we can check coverage at your new address. Please note: Home Wireless Broadband is only for use within Australia at the address nominated on your application. Home Wireless Broadband is currently available at select addresses only. Where is Home Wireless Broadband available? Please refer to our Pricing Schedule for more details. To avoid any modem non-return fee, simply return the modem to us within 21 days of your order being withdrawn or cancellation of your service. Home Wireless Broadband is only available on a no lock-in contract, so there's no Contract Break Fee if you choose to cancel. Is there a cancellation fee for Home Wireless Broadband? For example, if you leave after 18 months you would pay $8 x 6 (the number of remaining months), a total of $48. The non-return fee is calculated as $8 multiplied by months remaining in the first 24 months. If you do not return the Home Wireless Broadband Smart Modem Gateway within 21 days of your order being withdrawn or cancellation of your service, then you will be charged a modem non-return fee. If you cancel your plan within 24 months of connecting or if your order is withdrawn by us, you must return the Home Wireless Broadband Smart Modem Gateway to us. What is the Home Wireless Broadband Smart Modem Gateway Non-return fee? All our new Home Wireless Broadband customers will get this modem included with their plan. To use Home Wireless Broadband, you must use the Home Wireless Broadband Smart Modem Gateway supplied by us. Do I need to purchase any new hardware or equipment to use Home Wireless Broadband? No, it isn’t possible to accrue any excess charges with Home Wireless Broadband. iiNet will debit your bank account/credit card 7 days prior to the end of the billing period for the following billing period’s monthly charge. Home Wireless Broadband is provided on a prepaid basis. How am I billed for my Home Wireless Broadband service? Is there a contract to purchase Home Wireless Broadband?Īll Home Wireless Broadband plans are available on a no lock-in contract. There may be insufficient server capacity or other issues affecting a specific website or online game. This could mean that during periods of congestion some data traffic will receive less priority over other traffic on the network, and you may experience slower Home Wireless speeds as a result. During periods of network congestion, we may de-prioritise your Home Wireless speeds. Speeds may slow when the network is experiencing periods of high usage that cause congestion. 3+ users streaming HD content), data flow may become limited and result in slower speeds across each user or device. When too many devices share the same bandwidth (e.g. Learn how to improve your home or office’s WiFi signal. This can include modems, WiFi routers and Ethernet or phone cables. Predicted and actual coverage may vary due to the nature of radio based mobile networks and other factors at any specific location, such as distance from the network base station, building materials, and geographic features (hills, buildings and trees etc.). If you do not port your phone number to us at the time of applying for the Home Wireless Broadband service you will not be able to apply for Virtual Phone at a later date.įactors that may affect your Home Wireless Broadband connection speed and connectivity Note: Making calls and all other phone features will be unavailable.
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